Privacy Policy
This privacy policy explains the basis on which we will deal with any personal data, including but not limited to payment information and other data we collect from you, from other sources, or that you provide to us (referred to as "Data"), to enable you to access and use the jomla.ae website. We recognize the importance of this data and are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your data.
By using our services, you agree that your data will be handled in accordance with this privacy policy.
Any reference to "we" or similar pronouns in this policy refers to Jomla company. The references to "you" or "user" refer to you as an individual or legal entity, as applicable.
What Data May We Collect from You?
We may collect and process the following data:- Data you provide by filling in forms on the website, including data submitted during registration for use of the site and other joint registrations (e.g., social media logins), subscription to our services, posting material, or requesting other services.
- Data provided when entering a competition or promotional event through our website, completing surveys or voting, or submitting reviews, testimonials, or feedback.
- Data you provide or that we collect from you when you report any difficulty using our site.
- Record of correspondence if you contact us.
- General, aggregated, demographic and non-personal data.
- If you download or use our mobile application, we may be able to access details regarding your location and your mobile device, including your unique device identifier.
- Details of transactions you carry out through our site and details of the fulfillment and delivery of goods you have ordered.
- Details about your computer, including your IP address, operating system, and browser type, along with general internet usage data (e.g., technologies that store or access data on your device, such as cookies, conversion tracking code, web beacons, etc., collectively referred to as "Cookies").
- Your email address provided to us by third parties who have confirmed that they obtained your consent to share your email address.
- Any other data we consider necessary to enhance your experience using the website.
How Will We Use Your Data?
We may use your data in the following cases:- To provide you with information, products, or services that you request from us, or that we think you may be interested in, and when you have agreed to be contacted for such purposes.
- To provide location-based services, such as advertising, search results, and other customized content.
- To fulfill obligations arising from any contracts between you and any other party using our site, or between you and us.
- To improve our services and present more tailored services.
- To ensure that content from our website is presented in the most effective way for you and your device.
- To notify you about changes to our website.
- For any other reason we deem necessary to enhance your browsing experience of the website.
- To manage incentive programs and fulfill your requests for incentives, and/or allow you to participate in contests and notify you if you win.
To Whom May We Disclose Data?
Our customers' data is an extremely important part of our business. Hence, we only share data as described below and only with companies that have at least similar privacy safeguards as those outlined in this privacy policy:- Other parties. To provide our services, we may cooperate with other affiliate companies or non-affiliated service providers (for example: logistics companies to deliver products to you, marketing companies, payment processing for online transactions, etc.). These companies may, in order to execute your transactions, store data in a digital wallet to make your use of our services more effective.You understand the importance of these companies accessing the relevant data to perform their tasks. We ensure that these companies do not use data for other purposes. We may also receive data from these companies (e.g., updated delivery details and addresses) to be used (e.g., to correct our records and deliver your purchases). By using the website, you agree to the transfer, storage, use, and disclosure of data among our affiliates and non-affiliated service providers wherever their location may be. Such companies are contractually bound to respect data privacy.
- Marketing and Promotions. We may also use your data to provide you with information about goods and services that may interest you, to enhance your browsing and usage experience, service messages, new features, improvements, special offers, and significant events. We may contact you through various channels, including but not limited to emails, web notifications, mailings, phone calls, app messages, and news feed cards.We may allow a third party to use data—for example, providing advertisers with data to help them reach their target audience so we can fulfill obligations to advertisers (e.g., displaying their ads to a targeted audience). Additionally, when participating in some of our special contests and promotions, you may be required to provide additional data. For example, if you win a contest, you may be asked to provide more personal data to verify your eligibility and award the prize. The collection of this data is carried out by us or by participating sponsors or vendors of the promotions. Please note you should review the privacy policies of such third parties to understand how they use any data collected.
- Business Transfers: In the event that our company or all of our assets are ultimately acquired, customer data will be one of the transferred assets.
- Protecting Our Site and Others: We disclose customer accounts and other personal data when we believe disclosure is appropriate to comply with laws and law enforcement investigations, or to protect the rights, property, or safety of our users or others. This includes data sharing with other companies and organizations for various reasons, including fraud protection and credit risk reduction.
How Do We Store Your Data?
Data that we collect from you may be transferred to, or stored at, a location outside of the United Arab Emirates. It may also be processed by a team operating outside the UAE but working for us or one of our suppliers. This staff may—among other duties—be engaged in fulfilling your order, processing your payment details, and delivering support services. We will retain your data for as long as necessary in accordance with this privacy policy or as required to comply with any law. Data may be transferred, stored, processed, and used by our affiliates or non-affiliated service providers in one or more countries outside your own. Payment data may also be transferred and stored by our affiliates for payment processing and technical support.What Security Standards Do We Apply?
We take technical, commercial, technical, and administrative steps to ensure that data is handled securely and in compliance with this privacy policy, to protect it from unauthorized access, alteration, disclosure, or destruction. For example, we may use encrypted electronic technology to protect data during transmission, as well as external and host-based firewalls to help defend against malicious attacks. Only employees, service providers, and agents who need to know the data in order to do their job are permitted access. It's important for you to protect your password and the device you use to access our site from unauthorized access. You are solely responsible for keeping your password confidential; for example, make sure to log out when using a shared device. Unfortunately, data transmission over the internet is not completely secure. Although we do our best to protect your data, we cannot guarantee its security when transmitted to our site, and you do so at your own risk.How Can You Access and Modify Your Data?
You can access a large amount of your account and transaction data on the website for viewing and, in some cases, updating. Examples of the data you can easily access on the website include:- Updated information regarding your recent purchase orders.
- Personal identification data (including name, email, password, correspondence, and ad preferences).
- Payment settings (including credit card information).
- Email notification settings.