Frequently Asked Questions - Jomla.ae

This page provides comprehensive answers to common questions about ordering, delivery, warranty, returns, and technical support for Jomla.ae, an e-commerce platform serving the United Arab Emirates and international customers.

Order Method

How can I place an order?

Jomla.ae offers multiple convenient ordering methods:

How can I track my order?

Order tracking is available using your specific order number. Enter the order number in the "Track Order" page on the website, and the system will provide you with current information about your order status.

How can I contact the website's customer service?

Customer service can be reached through the phone numbers listed on the website. The primary support number is +971 50 335 8800.

How can I cancel an order?

To cancel an order, contact the website's customer service team directly.

How can I know the specific application for each product?

Product application information can be found in two ways:

Delivery

What is the expected delivery time for the order?

Delivery time varies depending on the availability of the product with the required specifications. However, the average delivery time is usually just two days.

What is the delivery cost for a single order?

The delivery cost for orders within the United Arab Emirates is 25 dirhams.

Does the delivery cost vary from one emirate to another?

No, the delivery cost is fixed at 25 dirhams across all the emirates of the United Arab Emirates.

How will the order be delivered?

Orders are delivered by a delivery representative who will contact you at a specific time to arrange delivery.

How will the appropriate delivery time be determined?

A customer service representative will contact you directly to arrange a suitable delivery time that works for your schedule.

How will the order be delivered outside the United Arab Emirates?

For international orders outside the UAE, delivery is handled through a delivery company specialized in shipping to each respective country.

What will be the delivery cost outside the United Arab Emirates?

International delivery costs are determined according to the delivery price agreed upon with the shipping company. The cost is based on:

How will the order be shipped outside the United Arab Emirates?

International orders will most likely be shipped by air.

Warranty

Do all products come with a warranty?

Yes, all products sold on Jomla.ae come with a warranty.

What is the warranty period for wholesale products?

The warranty period for wholesale products is one full year only.

When can I obtain this warranty?

The warranty applies only in case of any manufacturing or technical defect in the product.

What are the reasons that would prevent me from obtaining the warranty?

Any damage to the product caused by misuse will void the warranty coverage.

Return Policy

When can I return the product?

Products can be returned in the following circumstances:

What is the period within which I can return the product?

Customers have 15 days from the date of delivery to return eligible products.

Technical Support

How can I contact technical support?

Technical support can be reached through the customer service number listed on the website: +971 50 335 8800.

How will the technical support team assist me?

The technical support team will help resolve any recurring issues you encounter while operating the product.

Contact Information

Customer Support

Available Languages

Jomla.ae provides customer service in:

Supported Currencies

The platform supports multiple currencies for customer convenience:

Product Categories Available

Jomla.ae offers a wide range of product categories including:

Additional Resources