Frequently Asked Questions (FAQs) - Jomla.ae

Welcome to Jomla.ae's comprehensive FAQ page. Find answers to common questions about ordering, delivery, warranty, returns, and technical support.

Order Method

How can I place an order?

You can place an order through multiple channels:

How can I track my order?

By using the specific order number, enter it in the "Track Order" page, and it will provide you with information about the order status.

How can I contact the website's customer service?

Through the phone numbers listed on the website.

How can I cancel an order?

By contacting the website's customer service.

How can I know the specific application for each product?

Through the description attached to each product or by searching for the product on the website of the company that manufactured it.

Delivery

What is the expected delivery time for the order?

It varies depending on the availability of the product with the required specifications, but the average delivery time is usually just two days.

What is the delivery cost for a single order?

25 dirhams.

Does the delivery cost vary from one emirate to another?

No, the delivery cost is fixed across all the emirates of the United Arab Emirates.

How will the order be delivered?

By a delivery representative who will contact you at a specific time.

How will the appropriate delivery time be determined?

A customer service representative will contact you to arrange a suitable delivery time.

How will the order be delivered outside the United Arab Emirates?

Through a delivery company specialized in shipping to each respective country.

What will be the delivery cost outside the United Arab Emirates?

The cost will be determined according to the delivery price agreed upon with the shipping company, based on the product's weight in each country, in addition to taxes and customs fees.

How will the order be shipped outside the United Arab Emirates?

It will most likely be shipped by air.

Warranty

Do all products come with a warranty?

Yes.

What is the warranty period for wholesale products?

The warranty period is one full year only.

When can I obtain this warranty?

Only in case of any manufacturing or technical defect.

What are the reasons that would prevent me from obtaining the warranty?

Any damage to the product caused by misuse.

Return Policy

When can I return the product?

When there is a manufacturing defect that does not meet the specifications, or if the product has not been opened or used.

What is the period within which I can return the product?

15 days.

Technical Support

How can I contact technical support?

Through the customer service number listed on the website.

How will the technical support team assist me?

They will help me resolve any recurring issues I encounter while operating the product.

Contact Information

Customer Service Support:

Product Categories Available on Jomla.ae

Jomla.ae offers a wide range of product categories:

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