Frequently Asked Questions (FAQs) - Jomla.ae

This page provides comprehensive answers to common questions about ordering, delivery, warranty, returns, and technical support for Jomla.ae customers.

Order Method

How can I place an order?

Jomla.ae offers multiple convenient ordering methods:

How can I track my order?

To track your order status, use your specific order number and enter it in the "Track Order" page. The system will provide you with current information about your order status.

How can I contact the website's customer service?

You can contact customer service through the phone numbers listed on the website.

Contact Information:

How can I cancel an order?

To cancel an order, contact the website's customer service directly.

How can I know the specific application for each product?

Product application information can be found:

Delivery

What is the expected delivery time for the order?

Delivery time varies depending on the availability of the product with the required specifications. However, the average delivery time is usually just two days.

What is the delivery cost for a single order?

The delivery cost for a single order is 25 dirhams (AED 25).

Does the delivery cost vary from one emirate to another?

No, the delivery cost is fixed across all the emirates of the United Arab Emirates at 25 dirhams.

How will the order be delivered?

Orders are delivered by a delivery representative who will contact you at a specific time to arrange delivery.

How will the appropriate delivery time be determined?

A customer service representative will contact you to arrange a suitable delivery time that works for your schedule.

How will the order be delivered outside the United Arab Emirates?

For international deliveries outside the UAE, orders are shipped through a delivery company specialized in shipping to each respective country.

What will be the delivery cost outside the United Arab Emirates?

International delivery costs are determined according to:

How will the order be shipped outside the United Arab Emirates?

International orders will most likely be shipped by air.

Warranty

Do all products come with a warranty?

Yes, all products come with a warranty.

What is the warranty period for wholesale products?

The warranty period for wholesale products is one full year only.

When can I obtain this warranty?

The warranty can be obtained only in case of any manufacturing or technical defect.

What are the reasons that would prevent me from obtaining the warranty?

Any damage to the product caused by misuse will prevent you from obtaining warranty coverage.

Return Policy

When can I return the product?

You can return a product under the following conditions:

What is the period within which I can return the product?

The return period is 15 days from the date of purchase.

Technical Support

How can I contact technical support?

You can contact technical support through the customer service number listed on the website: +971 50 335 8800

How will the technical support team assist me?

The technical support team will help you resolve any recurring issues you encounter while operating the product.

Popular Search Terms on Jomla.ae

Customers frequently search for the following product categories:

Additional Resources

Customer Service

Important Pages

Business Opportunities

Payment Methods

Jomla.ae accepts multiple payment methods and offers installment options through Tabby and Tamara, allowing customers to split purchases into 4 payments.

Mobile App

The Jomla mobile app is available for download on Google Play for Android devices.